1. Return Window

• -Most items returnned within 30 days from parchase’s date
• Collectibles 14 days from parchase’s date
• Exceptions:  see Section 4.

 

2. Return Requirements

• Item must be unused, in original packaging (with tags / labels intact).  
• Order number or proof of purcharse.
• Inspection Required: we reserve the right to reject returns that don’t meet these criteria 
• Denied Returns: item will be shipped back to the costumer at their expense.

 

3. Refunds Process

• Customer must contact info@jmaovs.com or request a return via their account.  
• Refunds processed within 7 business days after receiving and inspecting the item.  
• Issued to the original payment method (Credit card or paypal)

 

4. Non-Returnable Items

For health and safety reason the next ítem are non returnable or refundable

• Custom-made/personalized products.
• Supplements and medicine to human or pets.
• Underwear.
• Personal Care or Personal Use. 
• Final sale or clearance merchandise. 

5. Exchanges 

• Available for size, color or model (subject to stock).  
• Follows the same timeline and conditions as returns.  
• Costumer cover
• Price Difference (if new item cost more).
• Shipping Fees (both ways unless the error was ours).

 

7. Defective/Damaged Items  

• Free replacement or refund (including return shipping).  

 

⚖️ Legal Compliance Highlights

• NY Business Law § 218-a: Requires clear disclosure of return policies.  
• FTC’s Mail Order Rule: Refunds must be issued within 7 days of receiving the return.  
• Health/Safety Exemptions: Supplements/medications are non-returnable (FDA guidelines).

Policy (for checkout):

“We accept returns within 30 days of delivery. Items must be unused, in original packaging. Contact us at info@jmaovs.com to initiate a return. Refunds are processed within 7 business days after receiving and inspecting the item. Some products are non-refundable (see section 4)”.